FAQs

Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

You can refer to the related information here for more details.

As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that you will be able to track your order under “My Orders” when you log in to your JXWVU account or by clicking the tracking link in your shipping confirmation email. Please allow up to 24 hours for tracking to activate.

Simply contact our support team if you have any questions regarding your return.